Shipping & returns
Shipping Information
At Arborist Supplies, we work to get your tree-care, forestry, climbing, rigging, and outdoor work equipment shipped as quickly and safely as possible.
Shipping charges and available delivery methods are calculated during checkout based on the products ordered, shipment weight, destination, and available carrier services.
Order Processing
Most in-stock orders are processed within 1–3 business days. Processing times may vary for special-order items, supplier-direct shipments, oversized products, or items temporarily awaiting inventory.
Orders containing products from different suppliers or warehouses may arrive in separate shipments.
Tracking Information
When tracking information is available, it will be provided by email or through your customer account after the order ships.
Shipping Delays
Carrier delays caused by weather, transportation interruptions, holidays, or other circumstances outside our control may occasionally affect delivery times. Estimated delivery dates are not guaranteed unless specifically stated by the shipping carrier.
Returns
We want you to be satisfied with your purchase. Eligible unused products may be returned within 30 days of delivery unless otherwise stated on the product page.
Returned products must be:
- Unused and in resalable condition
- Returned with original packaging when applicable
- Complete with all included components, manuals, accessories, and hardware
- Accompanied by the applicable order information
Non-Returnable Products
For safety, health, or product-integrity reasons, certain products may not be returnable once opened, used, installed, modified, or placed into service. Special-order, custom, clearance, and closeout merchandise may also be excluded from returns when stated on the product page.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and details about the issue. Photos may be requested to help us resolve shipping damage or product discrepancies.
Return Shipping
Unless the return is caused by an incorrect, damaged, or defective shipment, customers are generally responsible for return shipping costs.
Refunds
Approved refunds are issued after the returned merchandise has been received and inspected. Original shipping charges are generally non-refundable unless the return resulted from our error.
Please contact us before returning merchandise so we can provide the appropriate return instructions.